At Digiladder, we are committed to protecting the privacy and security of our clients, website visitors, and users. This Privacy Policy describes how we collect, use, and share personal data when you interact with our website and our enterprise software products.
🛡️ Core Security Architecture Principle
Digiladder specializes in browser-native, offline-first solid modeling and manufacturing analysis tools.
No CAD models, step files, technical drawings, or proprietary parts that you upload to our browser applications are ever transmitted to our servers.
All calculations are executed entirely within your device's browser memory sandbox using WebAssembly.
1. Information We Collect
Depending on how you use our services, we may collect the following types of information:
- Contact Information: Your name, business email address, phone number, company name, and job title when you request a demo or submit a contact inquiry.
- Technical Data: Standard internet logs including IP address, browser type, device details, operating system, and anonymous usage analytics parameters.
- License Information: On-premise activation keys, usage timestamps, and software license tokens required to operate our enterprise installations.
2. How We Use Your Information
We use the collected information for the following legitimate business purposes:
- To deliver, maintain, and support our offline-first enterprise applications.
- To process demo requests, setup licensing evaluations, and manage corporate accounts.
- To verify active software licenses cryptographically and prevent unauthorized usage.
- To continuously monitor and enhance our website security and user experience.
- To comply with regulatory obligations and export controls for industrial CAD technologies.
3. Data Storage & Security
We take security extremely seriously, adopting the following procedures:
- Client Isolation: All user content processing runs locally on the browser using WebAssembly. This means that customer IP remains safely inside the customer's network border.
- Storage Locations: Lead contacts and marketing records are stored securely on our CRM platforms, hosted in secure Tier 3 data centers with enterprise-grade physical and digital protection.
- Security Measures: We employ end-to-end encryption (TLS 1.3/AES-256), strict role-based access control, regular security audits, and firewall restrictions to prevent unauthorized access.
4. Data Sharing and Disclosures
We do not sell, rent, or trade your personal information. We may share information under limited contexts:
- Service Providers: Standard third-party tools to handle email communications, web hosting, and billing systems, all bound by stringent confidentiality terms.
- Legal Requirements: If compelled by law, court orders, or export compliance authorities regulating precision engineering software components.
5. Your Privacy Rights (GDPR & CCPA)
Under applicable data protection regulations (including General Data Protection Regulation - GDPR, and California Consumer Privacy Act - CCPA), you have specific rights regarding your personal data:
Right to Access & Correct
Request a copy of personal information we hold or correct any inaccurate records.
Right to Erasure (To Be Forgotten)
Request that we erase all lead database records associated with your profile.
Right to Opt-Out
Opt-out of any marketing notifications or consent-based trackers.
Data Portability
Obtain your personal data in a structured, commonly used machine-readable format.
To exercise any of these rights, please email us directly at solutions@digiladder.com.
6. Policy Updates
We may update this policy periodically to reflect changes in compliance requirements or our browser-native products. Updated versions will be posted here with a revised effective date.
Questions regarding this Privacy Policy?
Our legal compliance desk is available to address enterprise security queries.
